Terms of service

1. Object and acceptance

These Terms of Service (the 'Terms') govern access to and use of the AXION platform (the 'Service'), provided by AXION FIT S.L. (hereinafter, 'AXION'), with registered address in Spain and contact email hola@axion.com.es. By creating an account or using the Service, you confirm that you have read, understood and accept these Terms in full. If you do not agree, you must not use the Service.

2. Service description

AXION is a SaaS platform for personal trainers who work solo and small training studios. It lets them manage clients, program workouts, run a schedule of one to one sessions and classes with capacity, keep track of payments, message their clients and use Axion AI, an assistant that prepares drafts and proposals the coach reviews and approves before anything is sent. Clients access their own area from a link sent to their email.

AXION does not process payments between coaches and their clients: the Service only lets the coach record and track those payments, which the coach charges through their own means. The Service is offered as-is and AXION reserves the right to modify, suspend or discontinue features at any time, with reasonable prior notice when material.

3. Account registration

To use the Service you must create an account providing accurate, up-to-date information. You are responsible for keeping your access credentials confidential and for all activity performed under your account. You must notify AXION immediately at hola@axion.com.es of any unauthorized access.

The Service is intended exclusively for users over 18 years of age. By registering you declare that you meet this requirement.

4. Subscriptions and payments

Access to certain features requires a paid subscription. Prices, billing cycles and conditions are detailed at the time of subscription. Payments are processed by Stripe; AXION does not store complete payment data on its servers.

Subscriptions automatically renew unless cancelled prior to the end of the current cycle. You can cancel at any time from your account; cancellation is effective at the end of the paid period and does not entitle you to a pro-rata refund except where required by mandatory consumer law.

AXION may modify pricing with at least 30 days' notice. Continued use after the effective date implies acceptance of the new price.

The Service is offered in plans (Axion Fit, Axion Pro and Axion Max) whose price depends on the number of coaches, locations and active clients, as described on the pricing page; AXION does not offer a permanent free plan. Reserving a spot on the website does not involve any charge or commitment. During the private beta, which lasts for a limited time, a 50% discount applies to the plan price and to extra clients; AXION may revise it with the prior notice stated above. Billing during the beta may be handled manually until full payment integration.

Right of withdrawal (EU consumers): you have 14 calendar days to withdraw from the contract. However, by requesting immediate access to the Service you expressly agree that performance begins before that period ends and acknowledge that, once the Service has been fully performed, you lose your right of withdrawal (art. 103.m of the Spanish TRLGDCU).

5. Acceptable use

You commit to using the Service in accordance with applicable law and these Terms. The following are expressly prohibited: (i) any illegal, fraudulent or harmful use; (ii) attempting to circumvent technical security measures; (iii) reverse engineering, decompiling or extracting source code; (iv) using the Service to send spam or unsolicited content; (v) impersonating third parties or providing false information; (vi) automating access in a way that affects platform performance; (vii) uploading content that you are not entitled to use or that infringes the rights of third parties.

6. Axion AI and AI-generated content

Axion AI is an artificial intelligence assistant. When you use it, or any feature labelled as AI-generated, you are interacting with an AI system and not with a person. It uses third-party AI models (currently Google Gemini and, as a fallback for some tasks, Anthropic and Groq) to prepare drafts of programs, diets, messages and analyses from the information available in the account.

AI can make mistakes, invent data or suggest something unsuitable. Axion AI prepares proposals; they are not applied to a client's plan or sent to a client until the coach reviews and approves them. The coach is solely responsible for what they approve and deliver to their clients.

AI-generated content is not medical, nutritional or health advice and does not replace a qualified professional. AXION does not take decisions with legal or similarly significant effects on any person using solely automated means.

Do not enter into Axion AI information that you do not need for the task or that you are not allowed to share. Our Privacy Policy explains which data is sent to the AI providers.

7. Content of coaches and clients

You retain ownership of the content you upload (workouts, exercises, videos, photos, documents, messages, etc.). By using the Service you grant AXION a limited, non-exclusive, worldwide licence to host, reproduce and transmit that content for the sole purpose of providing the Service.

You declare and guarantee that you own, or have all the rights and permissions needed to use and share, everything you upload (including exercise videos, images, documents and music), and that it does not infringe the rights of third parties or the law. Each coach is responsible for the legality and accuracy of the content and recommendations provided to their clients through the platform, and for the content they upload and make available to them.

AXION is a tool; it does not provide medical, nutritional or health advice and is not responsible for the professional decisions of coaches. AXION does not review content before it is uploaded and does not monitor it in general. When AXION learns that content is illegal or breaches these Terms, it may remove it or disable access to it and suspend the account concerned, and it will tell the affected user the reasons and how to challenge the decision, unless the law prevents it.

8. Copyright and reporting illegal content

If you believe that content on AXION infringes your copyright or other rights, or is illegal, send a notice to hola@axion.com.es with: (i) your name, address, email and phone number; (ii) a description of the protected work or of the right concerned; (iii) the exact location of the content (a URL or a clear description of where we can find it); (iv) a statement that you believe in good faith that the use is not authorised by the rights holder, its agent or the law; (v) a statement that the information in the notice is accurate and, if you act on behalf of the rights holder, that you are authorised to do so, under penalty of perjury where US law applies; and (vi) your physical or electronic signature.

When we receive a complete notice we will act expeditiously: we will remove or disable access to the content, notify the user who uploaded it and tell you the outcome. Incomplete notices may not be processed. Knowingly sending a false notice may carry legal liability.

Counter-notice: if your content was removed and you believe that was a mistake, reply to the same address with your name, address, email and phone number; the content removed and where it was; a statement, under penalty of perjury where US law applies, that you believe in good faith that it was removed by mistake or misidentification; and, for claims under US law, your consent to the jurisdiction of the federal court of your district (or, if you are outside the United States, of any district where AXION can be found) and your agreement to accept service of process from the person who sent the original notice. Between 10 and 14 business days after receiving a valid counter-notice we may restore the content, unless the claimant tells us that it has started legal action.

Repeat infringers: AXION will suspend or terminate, in appropriate circumstances, the accounts of users who repeatedly infringe the rights of others.

9. Intellectual property of AXION

The Service, including software, design, trademarks, logos and accompanying documentation, is the property of AXION FIT S.L. or its licensors and is protected by intellectual property law. The Terms do not grant you any rights other than the limited licence to use the Service in accordance with these Terms.

10. Limitation of liability

To the maximum extent permitted by applicable law, AXION shall not be liable for indirect, incidental, special or consequential damages, loss of profit, business or data, even if advised of the possibility of such damages.

AXION's aggregate liability under these Terms is limited to the amount paid by you for the Service in the 12 months prior to the event giving rise to liability.

AXION does not guarantee that the Service will be uninterrupted, error-free or completely secure. We use reasonable measures to maintain availability and security, but cannot guarantee absolute results.

11. Suspension and termination

AXION may suspend or terminate your access in the event of breach of these Terms, fraudulent use or non-payment, with notice when possible. You may terminate your account at any time from the platform settings; the data retention policy is detailed in our Privacy Policy.

12. Personal data

Personal data processing is governed by our Privacy Policy, available at /privacy. By accepting these Terms you confirm that you have read that policy.

13. Modifications

AXION may update these Terms when there are legal, technical or operational changes. We will publish the updated version on the platform and, in the case of substantial changes, will notify by email with at least 15 days' notice before they become effective. When the change is material you will be asked to accept the new version the next time you sign in.

14. Applicable law and dispute resolution

These Terms are governed by Spanish law.

Consumers. If you use AXION as a consumer (for example, as a client of a coach, outside any business or professional activity), nothing in these Terms limits the rights that mandatory consumer law grants you. You can bring your claims before the courts of your place of residence and use the consumer arbitration system or any other out-of-court mechanism available to you. The arbitration and individual claims rules below do not apply to you.

Informal resolution. Before starting any proceedings, write to hola@axion.com.es describing the problem. We will try to solve it together for 30 days.

Professionals and businesses. If you use AXION for your business or profession (for example, as a coach or a studio), any dispute that is not solved in that period will be finally settled by arbitration under Spanish Arbitration Act 60/2003, by a sole arbitrator, seated in the city of the registered office of AXION FIT S.L., in Spanish or English, with a decision according to law. Either party may ask the competent courts for urgent interim measures and for support of the arbitration and enforcement of the award.

Individual claims. To the extent the law allows, each party may bring claims against the other only on an individual basis and not as plaintiff or member of a class, collective or representative action.

15. Contact

For legal or contractual queries, write to hola@axion.com.es.